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Charter Coordinator (Paramus, NJ)

Job Description

Charter Coordinator

Full Time

Location: This position allows for working remotely

Travel: 10%

Looking for a new and exciting career opportunity? We are actively hiring a Charter Coordinator to join our growing Business Development team at Coach USA.

Job Summary:

Coach USA is combining one of the largest managed bus fleets in North America with an expanded capability to source third-party operators in order to offer customers needed capacity on a timely basis. The Charter Coordinator is responsible for managing all aspects of the charter trip, from quoting, confirmation, billing, fulfillment, issue resolution, to any required post-trip follow-up. The position requires demonstrated strong customer service skills and ability to manage multiple tasks and deadlines; possess strong organizational skills.

Duties & Responsibilities:

  • Gathering trip information from customers to determine service needs and trip viability 
  • Receiving payment and tracking compliance with terms and conditions; deposits and final payment
  • Booking charter trips through local operating companies and/or third-party fleet operators
  • Coordinating the fulfillment of charter bookings
  • Monitoring progress of charter trips to ensure successful completion
  • Advising customers of potential services issues and helping to resolve
  • Updating customer management software to ensure accurate customer records
Job Qualifications:
  • Ideal candidate has minimum 3 years of experience in a charter operations and/or sales role within the passenger transportation industry
  • Able to perform in a team environment to deliver customer solutions
  • Excellent customer service skills
  • Demonstrated ability to multi-task and manage time effectively
  • Strong problem solving abilities to find solutions to issues that arise before, during and after a charter trip
  • Proficient with Microsoft Office Suite
We offer:
  • Competitive wage
  • Excellent benefits
  • Vacation, PTO and 10 paid holidays
  • 401(k) plan with employer match
For consideration, candidates can upload their resume directly through quick apply at

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job-related disability.

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Location:Paramus, NJ