Dispatcher

Job Description

 

  We are actively hiring dispatchers to join our growing team!

Are you ready for an exciting career opportunity? Join the Coach USA Operations team in Paramus, NJ! As a Dispatcher, you will coordinate driver and vehicle schedules while skillfully managing challenges such as driver or equipment changes, customer needs, and other planned or unplanned events.

If you thrive in a fast-paced environment, enjoy problem-solving, and excel at working with people, this could be the perfect role for you. Our Dispatch team is the heartbeat of our business—and we’d love to have you be a part of it!

 

What we offer:

• Competitive Pay Rate.
• Health, Dental, and Vision Insurance (Available after 20 days of employment & family coverage).
• Term life insurance (company paid and voluntary).
• 401(k) with company match.
• Generous paid time off.
• Employee Assistance Program (EAP).
• Free membership for “Tickets at Work” for exclusive employee deals.
• Growth Opportunities with one of the largest privately held transportation companies in North America.

Description:

• Serve as the primary liaison between Operators, Maintenance, and Operations to ensure smooth daily workflow.
• Schedule Operators and Coaches according to bid runs, open runs, and charter assignments.
• Maintain and update operator schedules, verifying full coverage for all runs.
• Coordinate with Maintenance to confirm coach availability and status; update availability boards accordingly.
• Verify Hours of Service (HOS) compliance, Fit-for-Duty requirements, and perform visual inspections of operator credentials (license, medical card, logbook).
• Ensure operator availability for charters, line runs, and event runs.
• Arrange per diem allowances, hotel accommodations, and provide support for operators while on the road.
• Check in Operators across all assigned locations.
• Document attendance, tardiness, call-offs, and operator-related issues.
• Distribute work tickets before all runs and process data entry post-run; organize charter paperwork, work tickets, and logs by date in alphabetical order.
• Perform general administrative duties, including data entry, filing, and switchboard coverage.
• HOS, fuel, passenger count, mileage, and mileage report.
• Monitor phone calls; communicate with the manager on-call regarding any issues.

Requirements:

• Experience in the Charter bus industry is a plus!
• Knowledge of Microsoft Office suite.
• Excellent people skills and communicative skills.
• Knowledge of Safety rules and Federal & State Regulations for facilities and operators.
• Weekend work may be possible.

Education and/or Experience:

• Minimum 1 year of experience dispatching in the transportation industry or an equivalent combination of education and experience in the transportation industry.
• Preferred but not required: possession of a Commercial Driver’s License – CDL “B” with a “P” & Air Brake endorsement, plus any other endorsement needed to accomplish training of operators, or must qualify for the above certification within 6 months.

 

To learn more about your next big career change, APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

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