Operations Manager

Job Description

 
 

***This opportunity is contingent upon the successful award of a contract***

Summary

Bus Company Holdings US, LLC (dba Coach USA), a motorcoach transportation company, is looking for a full-time Operations Manager with 3-5 years of experience. The incumbent will report to the General Manager. The Operations Manager will assist the General Manager with directing and coordinating all activities of the location to obtain optimum efficiency and economy of operations. The GM will interface with drivers and dispatch personnel on a daily basis to coordinate all phases of charter, schedule, and tour departments. In addition, the person in this role also assists in the growth of the business through excellent customer relations and service and ensuring business continuations by growing and developing his/her staff.

Responsibilities:

• Interface with both customers and Coach USA staff (dispatchers/drivers)
• Ensure a daily consistent set up of all gates in preparation for rush hour
• Must be knowledgeable of all gates and routes
• Provide a nightly recap of operations at all four locations
• Will communicate with central dispatch at all locations when necessary
• Ensure employees are following proper policies and procedures
• Responsible for maintaining operational budgetary requirements and apply solid business principles
• Reviews paperwork turned in by drivers to ensure pay and billing data is complete and accurate
• Audits all operational documentation, including work tickets against dispatch day sheet/ schedule
• Reviews and adjust schedules to assure efficiency and vehicle and operator availability.
• Assigns operators and vehicles to routes and schedules, coordinating last minute changes accordingly
• Forwards safety items to Maintenance Department
• Enters Operator/coach assignments into Distinctive program
• Recommends and processes disciplinary action, when appropriate, to General Manager.
• Responds to customer problems and complaints; takes action or coordinates with appropriately to provide a solution

Requirements:

• Strong written and verbal communication skills
• Must be self-motivated
• Ability to demonstrate problem-solving and decision-making skills
• Ability to lead and work independently as well as in a group environment
• Applicable computer experience and skills
• Must have the ability to determine vehicle travel path to ensure safe and timely transportation of passengers
• Must have the ability to evaluate and determine proper action in situations that may pose a safety risk
• Must have the ability to comply with current traffic and driver safety regulations as well as all other applicable Federal, State, and local regulations and system policies
• Must have the ability to learn, understand and follow all public transit routes/schedules
• Ability to work in a fast-paced, ever-changing environment
• CDL preferred but not required

 

Interested candidates can send resume directly to: michele.hartigan@coachusa.com

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, non-job related disability or any other protected group status.

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