Charter Customer Service Specialist

Job Description

Join Our Team: Charter Customer Service Specialist


Are you ready to embark on an exciting journey in the world of transportation? Do you thrive in a dynamic, fast-paced environment where every day brings new adventures? If so, we want YOU to join our team as our Charter Customer Service Specialist!
 

Company Overview:

Coach USA, the largest privately-owned, U.S. based bus company in the country, is hiring a full-time Charter Customer Service Specialist at its Janesville, WI. We are a leading travel company committed to curating exceptional travel experiences for our clients. With a focus on seamless service, meticulous planning, and innovation, we set the standard for memorable journeys.

 
Position Overview:

We are seeking a dynamic and detail-oriented individual to join our esteemed team. The ideal candidate will possess experience in charter transportation arrangements, demonstrating impeccable organizational skills, and delivering exceptional customer service. Reporting directly to the Sales Manager Charter/Tour & Travel, this role presents an exciting opportunity to shape memorable experiences for our clients and fulfill their group transportation requests.


Responsibilities:

• Develop meaningful relationships with customers to encourage trust and loyalty
• Understand and demonstrate the product or service to the customer
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Process orders, forms, and requests, and trip follow-ups.
• Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Must be able to work individually and with a team.

What We Offer:

• Competitive compensation up to $22.00/hr
• Monday – Friday work schedule; 8:30am – 5:00pm.
• Comprehensive benefits package including medical, dental, vision, short-term disability, life insurance and 401k options.
• Paid Holidays & Personal Time Off
• A collaborative and supportive work environment where your contributions are valued and recognized.

Required Experience/Skills:

• Demonstrated track record of delivering outstanding customer service in a professional setting.
• Previous experience in customer service and transportation preferred.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to interact effectively with clients and colleagues at all levels.
• Self-motivated with the ability to prioritize tasks and work independently in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Ability and willingness to learn multiple computer systems and software programs

Ready to Embark on Your Next Career Journey?

If you are a motivated and enthusiastic individual with a passion for helping people and a commitment to excellence, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your qualifications and why you are interested in joining our team.

Apply Now